These terms apply to UK consumer purchases of physical goods from Global Keys Direct Ltd.
About us
The seller is GLOBAL KEYS DIRECT LTD, company number 15255760. Our registered office is 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom. We are not VAT registered. For orders, compatibility questions or complaints, email info@global-keys.co.uk or use our contact form.
Products and compatibility
Compare the part reference, frequency, chip, button layout, blade and vehicle details before ordering. Appearance or model year alone does not establish compatibility. Ask us to clarify uncertain specifications. Cutting, programming or fitting is included only when expressly stated in the product description or agreed in writing. This guidance does not remove your rights if goods are faulty, misdescribed or unsuitable for a purpose agreed with us.
Ordering and payment
Select your product and quantity, review your basket, enter delivery details, choose a delivery service and check the final total. You can correct details before placing the order. Orders are placed in English; available payment methods appear at checkout.
We accept your order when we receive payment. An order awaiting payment is not yet accepted. We will send an order confirmation. If a problem prevents us from fulfilling an accepted order, we will contact you to resolve it; your statutory rights remain unaffected.
Prices and delivery
Prices are in pounds sterling. The complete price and delivery charge are shown before payment. Delivery choices and destination availability appear at checkout. Goods will be delivered within 30 days unless we agree another period with you. Contact us if a parcel is delayed, lost or damaged. Optional paid extras require your agreement.
Cancellation and returns
For eligible online consumer goods, notify us within 14 days after delivery if you wish to cancel, then return the goods within the following 14 days. You do not need to give a reason. Emailing your cancellation is sufficient; an RMA helps us organise the return but is not a condition of a valid cancellation right.
Return address:
Global Keys Direct Ltd
Self Storage House
3A Claps Gate Lane
London
E6 6JF
United Kingdom
Include your order reference. For a statutory cancellation, we refund the goods and basic outbound delivery cost; a premium-delivery supplement need not be refunded. We may withhold reimbursement until we receive the goods or evidence of return, whichever is earlier. We refund within 14 days of that point using the original payment method, unless you expressly agree otherwise. A deduction may apply for handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. You pay direct change-of-mind return costs; this does not apply where we are responsible for faulty or incorrect goods.
We also offer a voluntary 28-day return period for eligible new, unused goods under our returns policy. Extra conditions of that offer do not restrict statutory rights. A special-order label alone does not remove cancellation rights. Exceptions for genuinely made-to-specification or clearly personalised goods apply only where legally applicable; faulty or misdescribed goods remain protected.
Problems, privacy and records
Contact us with your order reference and a description of the problem. Statutory consumer remedies remain available. Our Privacy Policy explains how we handle personal information. Save or print these terms and keep your order confirmation. These terms do not exclude rights or liabilities that cannot lawfully be excluded.
Optional cancellation notice
To Global Keys Direct Ltd, info@global-keys.co.uk, registered office as above: I give notice that I cancel my contract for [goods and order reference]. Ordered on: ________. Received on: ________. Customer name: [name]. Customer address: [address]. Date: ________. Signature only if sent on paper: [signature].