Support Center
Support Center
Get help from Global Keys Direct with replacement car keys, remote fobs, shells, blades, batteries, key-programming tools and existing orders.
For product compatibility questions, include the vehicle make, model and year together with clear photographs of your existing key. If available, also include the part number, frequency, button layout, transponder or chip and blade profile.
Contact Global Keys Direct
Telephone:
0203 393 3957
Email:
info@global-keys.co.uk
Customer service hours:
10:00–19:00 daily.
Use the support ticket form for help with an order, product compatibility, delivery, returns or technical questions. Include your order number when contacting us about an existing purchase.
Support Ticket Form
Use the secure form below to contact the team. We aim to respond as quickly as possible during customer service hours.
Frequently Asked Questions
How do I check whether a key or remote is compatible?
Compare the product page with your original key and vehicle. Check the part number, frequency, button layout, transponder or chip, blade profile and listed vehicle details. Contact us before ordering if any detail is uncertain.
Does a replacement key require programming?
Many complete remotes and transponder keys require professional programming before use. Product pages identify relevant programming requirements where available. A shell, blade or battery may have different fitting requirements.
Where can I find delivery information?
Available delivery methods, current costs and destination availability are shown during checkout. See our shipping policy for more information.
What is the returns window?
Our returns policy describes a 28-day return window for eligible new and unused goods. Exclusions apply, including certain custom or special-order goods, so please review the complete policy before returning an item.
Do you support trade or wholesale orders?
Yes. Contact info@global-keys.co.uk with the products and quantities required so the team can review your enquiry.
Company information
Global Keys Direct Ltd is a UK online retailer and wholesaler. See our company information page for verified company, contact and registered-office details.