Find answers about choosing car keys, ordering, delivery and returns from Global Keys Direct.
How do I choose a compatible replacement key?
Match your original part number, frequency, chip type, button layout and blade profile against the individual listing. Vehicle make and appearance alone do not confirm compatibility. If any detail is unclear, ask us to check before ordering.
Does a replacement key need cutting or programming?
Requirements depend on the key and vehicle. Check the product description and confirm cutting and programming arrangements before buying. Do not assume a replacement remote will work immediately on arrival.
What is the difference between a key shell and a complete remote?
A shell is a replacement case. Check the listing for included components and whether your existing electronics and blade can be transferred. Compare key shells and remote keys carefully.
How do I register or sign in?
Use My Account to register or sign in. Existing customers can also use the password reset link on that page.
What delivery options are available?
Available services and charges are shown at checkout. Read the shipping policy for dispatch and delivery information. Contact us before ordering if you need an item by a particular date.
How can I track my order?
Use order tracking with your order number and billing email address. Contact us if you need help finding your order details.
Can I return an item?
The returns policy allows eligible new, unused items to be returned within 28 days of receipt, subject to its conditions and exclusions. Contact us before sending anything back so we can provide return instructions. Read the full returns and refunds policy.
How do I contact Global Keys Direct?
Email info@global-keys.co.uk or use our contact page. Include the product link and the details you need checked. See our company information.